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This policy explains how returns, replacements and refunds work for custom game development — a bespoke service.
1. Nature of the service
Games are built to order. Because each deliverable is custom-made for a single client, work that has already been produced cannot be “returned” in the way a physical product can. The clauses below set out fair alternatives.
2. Before work begins
If you cancel before any development work has started, any advance payment is fully refundable, less any non-recoverable third-party costs already incurred on your behalf.
3. During development
If you cancel mid-project, you pay for the work completed and accepted up to the cancellation date; the remaining balance is refunded. Completed milestones are delivered to you.
4. Defects & replacement
If a delivered game does not meet the agreed written specification, we will fix or replace the affected functionality at no extra cost within the agreed revision window. This is your primary remedy.
5. How to request
Send your request with your invoice number to the contact details on our homepage. We aim to respond within 3 business days.